Commercial Cleaning & Maintenance Services
Provides cleaning and property services to an expanding number of businesses and industries.
1M+
m2 we clean in high people-traffic environments
Number of cars providing intensive coverage
Number of cleaners & specialists as direct employees
Services we offer
A holistic offering for efficient and effective services.
Cleaning
Commercial cleaning & pressure washing
Window, carpet & floor cleaning
Upholstery cleaning & mechanical scrubbing
Waste management & recycling
Washroom consumables & procurement
Hygiene, sanitary & pest control services
Maintenance
Building refurbishment, carpentry & joinery
Painting, glazing & graffiti removal
Grounds & gardens maintenance
Electrical, plumbing & locksmith services
Maintenance & handyman services
24/7 Make safe services
Process
How we enroll
We operate a 24/7 national customer service centre which can provide direct line of communications for your daily requests. You can choose to call and speak to our customer service representatives or login to our Orange QC System to lodge your requests.
Contact Customer Service Desk
Record enquiry in ECRM & confirm order
Complete work & update status
Values
01
Certified management system
We have triple certified systems for quality, occupational health & safety and environmental.
02
Environmentally responsible
We have partnered with Greenfleet to offset the carbon emissions of our corporate fleet.
03
Powered by people
We celebrate our people through our monthly People Excellence Awards
Features
Our Strengths
Response time
Emergency response department which responds in a short notice.
Direct communication
Direct access to our senior management team
Online reporting
Orange QC System to keep track of all communications
Audit & feedback
Report non-conformances and rectify immediately
Excellence in Customer Service
Awards &
Recognition
Black Tree Services is awarded the Australian Achiever Award in customer service in 2016 and 2017 and in 2018, and in 2021, we achieved a Highly Recommended score for Customer Satisfaction from the Australian Achiever Awards.
“An attitude of ‘nothing is much trouble’ demonstrates that client satisfaction is their priority.”
Juilliard Group 459 Collins St
“There are no shortcuts with our facility always clean, neat and tidy with a service that is on time.”